Refund and cancellation policy

Hireflo is a product of Tekvo Synergy Private Limited. This Refund and Cancellation Policy applies to a paid interview bought through Razorpay. It is designed to be usable under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 where those rules apply, and as fair contract terms for business customers. It is a versioned notice, not a promise that every statutory right has been waived.

Digital delivery: there is no physical shipment, no delivery timeline for goods, and no cancellation of a “shipped item.” What you buy is one interview session.

Interview sessions

Each purchase is one interview at the price shown at checkout: USD 5 for 30 minutes, or USD 9 for 60 minutes. There is no free allowance.

You may request a refund within 14 days of capture if that session has not started. Once the session has started, it is supplied digital content and is not refundable except where a non-excludable law says otherwise.

There is no automatic renewal. Each interview is a separate one-time order.

Enterprise

Enterprise orders, if quoted separately, follow the signed order form, not this self-serve price.

Defects and downtime

If checkout captured money but the session was not applied because of a Hireflo defect, we will either apply the session or refund the captured amount. Report this to inquiry@tekvo.io with the Razorpay payment id (we already store it — do not send card numbers).

We do not refund because you disagree with an interview recommendation. Recommendations are not hiring decisions.

How to ask

Workspace owner emails inquiry@tekvo.io with subject “Refund”, the organisation name, and the Razorpay payment id. We aim to acknowledge in 7 days and complete a valid refund in 14 days after we confirm capture and that the session has not started. Refunds go to the original Razorpay method.

Chargebacks

If you open a chargeback while a refund request is open, we may pause the refund and respond to the provider with order and capture records. Fraudulent disputes may lead to suspension.

Statutory rights

Nothing in this policy is intended to limit rights that cannot be limited under applicable law (including, where they apply, Indian consumer law for non-business purchasers). Business customers (hiring organisations) buy a B2B SaaS service; mandatory consumer cooling-off periods may not apply to those purchases. If they do apply to you, you may use them.

Policy changes

A new published version is required for material changes. Customers are notified in the workspace and must acknowledge the new hash before the next payment. Prior purchases remain governed by the version acknowledged (or shown) at capture, except where a later law requires a different result.